Now a days there are no self service with out Virtual Agent, the customers demands personalize and easy to use interface that combine different channels navigation, the interaction can initiate with a simple web browsing and evolve to a voice call and terminate with a mail or message confirmation all these interactions should be orchestrated by an intelligent virtual agent.
In1 Cloud Virtual Agent is and efficient and easy to use a robot that helps your customers to navigate into your business process.
With multiple interfaces to your legacy systems and omnichannel capabilities that mix voice, chat, mail, SMS, Whatsapp and other social media channels in one interface.