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All in1 Cloud Contact Center

 

Unleash the power of communication with all in1 Cloud Omnichannel Contact Center Solution

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In1 Contact Center Software Solution is a reach feature and ready to use solution for your contact center with omnichannel capabilities designed with flexibility to accomplish with all business needs and sizes, the solution can be delivered on premise or cloud base .

FEATURES

  • ACD with skill base routing
  • A Variety of dialing options (manual, predictive, proactive, preview)
  • Multilevel IVR and automatic attendant
  • Omnichannel Platform ( WhatsApp, Twitter, Facebook, Telegram, SMC, mail, etc)
  • Call Recording
  • QA
  • Cloud delivered or on premise
  • Multi campaign
  • WEB RTC Phone
  • Real time analytics and reporting
  • CRM
  • Workflow

KEY FEATURES

  • Multi-Tenant Support
  • Multi-Lingual Support
  • Multiple Dashboards
  • Google Single Sign ON
  • Skill Based Mapping
  • Multi-Level IVR
  • IVR Routing for Preauthentication
  • Trunk/Gateway Management
  • DID Management
  • Campaign Management
  • Configurable Scripts for Agents
  • Lead Management
  • Easy Agent Management
  • Agent Callback Management
  • Easy to Configure Call Routing
  • Voicemail
  • Music on Hold (MOH)
  • Sticky Agent for Call, SMS, Email,
  • Social Media
  • Document Sharing
  • Barge-in / Coach / Monitor
  • Abandoned Call Dialing
  • DNC Control
  • CID Routing
  • Blacklist Number
  • Answering Machine Detection
    (AMD)
  • Week Off and Holiday Mode
  • Random ANI Group
  • Prefix Time Zone Dialling
  • TTS (Text to Speech) 3rd party
  • Cepstral Integration
  • Outbound Job Scheduler
  • Job Query Filter
  • Queue Call Back
  • Access Restrictions
  • Response Message Scripts
  • Auto Response Messages for
  • SMS and Social Media Channels
  • Templates for SMS, WhatsApp
  • and Email
  • URL Config (iFrame Support)
  • Auto Pause Agent
  • System Codes (For use of
  • External Softphone/IP Phone)
  • Remote Agent (PSTN/VOIP)
  • Customizable Widget
  • (For Webchat, Audio and Video
    calls)
  • Call Recording Encryption
  • Agent, Queue, Job, Call SLA
  • API for Third-party Integrations

ACD

  • Agents-With-Fewest-Calls
  • Agents-With-Least-Talk Time
  • Longest-Idle-Agent
  • Ring-All
  • Round Robin
  • Top-down Approach

ADVANCE DIALER

  • Predictive
  • Auto
  • Progressive
  • Promotional
  • Manual
  • Preview
  • SMS
  • WhatsApp

ADD-ON FEATURES

  • IVR & Agent Survey
  • Quality Analysis
  • SMS Broadcasting
  • WhatsApp
  • Broadcasting

INTEGRATIONS

Twilio

Custom SMS integration is also available upon your request just let us know your preferred SMS service Providers…

Salesforce

Augment accuracy and promote productivity through the Salesforce CRM integration with HoduCC!….

Telnyx

Opt for Hoducc to embrace redundant channels of communication forcaptivating as many interactions as….

Zoho

Opt for Hoducc to embrace redundant channels of communication forcaptivating as many interactions as….

Zendesk

Opt for Hoducc to embrace redundant channels of communication forcaptivating as many interactions as….