Quality Assurance (QA) change rapidly as the contact center environment does analyze some samples does not guaranty the customer satisfaction, the customer experience are much more complicated, and demand to analyze all interactions wit a multifactor approach not reachable with the traditional monitoring and QA forms.
In1 Cloud provides powerful tools that analyze all interactions under different perspectives classifying and evaluating with our human intervention discovering new behaviors and relationships that help you to reduce churn, increase your revenue and reduce bad accounts using the existing resources to increase your business results.
in1Cloude not only provide the technology also the people and the know how to make you to accomplish your goals, with professional services and training that will take your QA operation to the next step.